Terms of Service & Privacy Policy

Terms of Service

Welcome to The Collective Coaching! By accessing or using our website, services, or purchasing any of our products, you agree to be bound by the following Terms of Service ("Terms"). Please read these carefully before completing your purchase.

1. General Overview

1.1 These Terms govern your use of the products and services offered by The Collective Coaching ("we," "us," or "our").

1.2 By purchasing or using our services, you agree to comply with these Terms and all applicable laws.

2. Purpose

The Collective Coaching exists to help professionals uncover their potential and provides a community of resources to support personal and business growth. However, success in commission-based sales industries takes time — sales cycles can range from 30 days to multiple years. Your results will be directly tied to your engagement and consistent implementation of what you learn.

3. Client and Coach

In this agreement, the term "Coach" refers to The Collective Coaching LLC doing business as The Collective Coaching.

In this agreement, the term "Client" refers to any person or entity that purchases or uses the services or programs provided by The Collective Coaching LLC.

4. Definition of Coaching

Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and Client, in a thought-provoking and creative process that inspires the client to access and maximize their personal potential. It is designed to facilitate skill development and to develop and carry out a plan for achieving those objectives.

5. Purchases

5.1 All sales are final. By completing a purchase, you agree to pay the full amount as displayed during checkout.

5.2 Charges will appear on your statement as The Collective Coaching.

6. Digital Product Access

6.1 All products and services are delivered digitally. Access details will be sent to the email address you provide at checkout.

6.2 It is your responsibility to ensure the email address provided is accurate.

7. Enterprise Coaching Agreements

7.1 Enterprise coaching engagements are governed by an individually executed Master Services Agreement (MSA) between The Collective Coaching LLC and the enterprise partner.

7.2 In the event of any conflict between these Terms and an executed MSA, the MSA shall control.

8. Private Coaching

8.1 Private one-on-one coaching engagements require a minimum commitment as outlined at the time of purchase.

8.2 Billing continues automatically on a monthly basis until the engagement concludes per the agreed-upon terms.

9. Coaching Is Not Medical Advice

The Client acknowledges that coaching provided by The Collective Coaching LLC is not a substitute for therapy, counseling, psychotherapy, or other mental health services, and that coaching services are not intended to diagnose, treat, or cure any mental or emotional disorders.

The Client understands and agrees that coaching services are not to be used as a substitute for professional advice by legal, medical, or other qualified professionals. It is the Client's sole responsibility to seek professional guidance as needed.

10. Refund Policy

10.1 All purchases are non-refundable unless otherwise stated in writing.

10.2 Requests for refunds or cancellations will not be honored once access to the product or service has been provided.

11. Cancellation Policy

11.1 If you wish to cancel an ongoing subscription or renewal, you must submit your request to [email protected] at least 30 days before your next billing cycle.

11.2 Cancellations take effect at the end of the current billing period, and no prorated refunds will be provided.

12. Account Usage

12.1 You are responsible for keeping your login credentials secure.

12.2 Sharing login information is strictly prohibited and may result in account termination without refund.

13. Recordings

Client understands that all coaching calls and sessions may be recorded, both video and audio. The recordings and any other materials prepared in the course of the production and distribution of coaching sessions become property of the Coach, and the Coach shall have the sole and exclusive right to use, exploit, and distribute such recordings throughout the world, in perpetuity.

The Coach will limit exposure to the Client by not releasing the Client's last name. The Client understands and agrees that he or she shall receive no compensation for appearances on or participation in any recorded sessions.

14. Intellectual Property

Client acknowledges that the Coach is the owner or the licensee of all intellectual property rights and all other rights in the materials and content used within coaching sessions and all training, both physical and online. Nothing in this Agreement shall operate to transfer the ownership of intellectual property rights in such material or content to the Client.

You may not at any time copy, reproduce, publish in any form, share, sell, dispose of, or otherwise make available to a third party any of the content or materials that the Coach uses or provides.

15. Limited Liability

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations, or warranties of any kind or nature, express or implied, with respect to the coaching services negotiated, agreed upon, and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential, or special damages. The Coach's entire liability under this Agreement shall be limited to the amount actually paid by the Client to the Coach under this Agreement.

16. All Sales Are Final

16.1 Due to the digital nature of our products and services, all purchases are final and non-refundable.

16.2 By completing a purchase, you acknowledge that you have reviewed the product details and agree to these terms.

17. Exceptional Circumstances

17.1 Refunds may only be considered in cases of duplicate charges or technical errors on our part.

17.2 To request a review of your case, contact us at [email protected] with your receipt and details of the issue.

18. Chargebacks

18.1 Filing a chargeback without contacting us first is a violation of our terms and may result in account suspension.

18.2 If a chargeback is initiated, we reserve the right to dispute the claim with evidence of the purchase and delivery of services.

19. Dispute Resolution

19.1 If you encounter an issue, you agree to contact us directly at [email protected] before initiating any chargeback or dispute with your bank.

19.2 Chargebacks without prior communication may result in permanent account suspension.

20. Marketing and Recordings

20.1 By participating in our services, you acknowledge that The Collective Coaching may record audio and/or video of sessions for marketing purposes.

20.2 You grant us a non-exclusive license to use these recordings in marketing materials, including testimonials and promotional content.

20.3 If you do not wish to be recorded or have your recordings used for marketing, please notify us in writing at [email protected] before participating.

20.4 We will provide notice when recording is taking place in jurisdictions requiring consent. Your continued participation constitutes consent.

21. Modifications

We reserve the right to modify these Terms at any time. Updates will be posted on our website with the effective date noted. Your continued use of our services following the posting of revised Terms means that you accept and agree to the changes.

22. Support

Privacy Policy

The Collective Coaching LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you visit our website, purchase our products, or use our services.

1. Information We Collect

Information You Provide: When you purchase a product, sign up for coaching, or contact us, we may collect:

• Name and email address
• Phone number
• Billing and payment information (processed securely through third-party payment processors)
• Company or organization name (for enterprise engagements)
• Any other information you voluntarily provide via forms, emails, or coaching sessions

Information Collected Automatically: When you visit our website, we may automatically collect:

• IP address and browser type
• Device and operating system information
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process transactions and deliver digital products and services
• Communicate with you about your purchases, account, and support requests
• Send marketing communications (you may opt out at any time)
• Improve our website, products, and services
• Comply with legal obligations
• Enforce our Terms of Service

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business, such as payment processors (e.g., Stripe), email platforms, and website hosting providers. These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Payment Processing

All payment transactions are processed through secure, PCI-compliant third-party payment processors. We do not store your full credit card number or financial account details on our servers. Please review the privacy policies of our payment processors for more information on how they handle your data.

5. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

6. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

7. Data Security

We implement commercially reasonable security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications

To exercise any of these rights, contact us at [email protected].

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

11. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To make a CCPA request, contact us at [email protected].

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Your continued use of our website and services after any changes constitutes your acceptance of the revised policy.

13. Contact Us